Support
A question, an idea, a bug? Write to us.
Send a message
A question about the app, your subscription or your data.
Write to supportReport a bug
Something does not work as it should. The email opens with the details we need.
Report a bug
support@wattz.cc
Frequent questions.
My trainer does not show up.
Wake it by pedalling, and make sure no other app is using it: a smart trainer talks to one app at a time over Bluetooth. Wattz works with trainers that use the standard Bluetooth protocol, FTMS.
How do I import a GPX?
Export it from Strava, Garmin Connect, Komoot, Openrunner or your bike computer, then share it to Wattz or open it from your Files app. Importing routes is part of Premium.
How do I export a ride?
Open the ride and tap Export this ride: you get a FIT file to upload where you keep your log.
How do I cancel Premium?
From your App Store or Google Play account, or in the app under Settings › Subscription. Deleting the app or your account does not cancel it.
New phone: how do I get Premium back?
Sign in to the same account, or tap Restore purchases with the Apple ID or Google account you subscribed with.
How do I delete my data?
In the app: Settings › Account › Delete my account, or Erase my data as a guest. Everything we store for you is deleted. An active subscription is not cancelled: cancel it in your store account.